HELENA – The Montana Motor Vehicle Division (MVD) is preparing to launch a new driver services system on Monday, November 13. The new system will increase the number of services that can be completed online, decrease overall appointment times, and improve the wait times for appointments, getting drivers back on the road quicker. In addition to the upcoming Veterans Day holiday and to aid in the transition, all MVD exam stations will be closed Thursday, November 9 and remote stations will be closed Monday, November 13 through Friday, November 17 (find a full list below).
The new Credentialing and Registration System (CARS) is part of a multi-phase, multi-year effort to improve customer service and efficiency for Montanans at MVD exam stations across the state. The system will cut the average transaction time from 27 minutes to just ten, more than doubling the number of customers offices can serve each day. As a result, within two months of the launch date, MVD anticipates the time customers must wait for an appointment to decrease from nearly three months to two weeks or less.
Last modified: December 13, 2023
